Calcasieu Parish Public Library: Customer Service Manager- Senior Level

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Calcasieu Parish Public Library



๐ŸŒŸ Join Our Team as a Customer Service Manager! ๐ŸŒŸ

Are you a natural problem-solver with a passion for delivering exceptional customer experiences? Look no further! We are thrilled to be seeking a talented and motivated Customer Service Manager to lead our dedicated team and ensure our customers receive top-notch service that keeps them coming back for more!

As the Customer Service Manager, you will play a crucial role in shaping our customer service strategy and driving positive customer interactions. Youโ€™ll have the opportunity to work closely with our amazing team of customer service representatives and collaborate with cross-functional teams to enhance the overall customer experience.


โ€“ Lead and inspire a team of customer service representatives, providing guidance, support, and ongoing training to ensure they deliver exceptional service.

โ€“ Develop and implement customer service strategies that align with our companyโ€™s vision and values, with a focus on enhancing customer satisfaction and loyalty.

โ€“ Handle escalated customer inquiries and complaints, demonstrating your exceptional problem-solving skills and ability to turn challenging situations into positive outcomes.

โ€“ Analyze customer feedback and data to identify trends, patterns, and areas for improvement, and proactively implement changes to enhance the customer experience.

โ€“ Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to optimize processes and ensure a seamless customer journey.


โ€“ Proven track record in a customer service management role, showcasing your ability to lead and motivate a team to achieve outstanding results.

โ€“ Excellent communication and interpersonal skills, allowing you to effectively interact with customers, team members, and stakeholders at all levels.

โ€“ Strong problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions that exceed customer expectations.

โ€“ Proficiency in customer service software and CRM systems, enabling you to streamline processes and ensure accurate data management.

โ€“ A genuine passion for delivering exceptional customer service, with a commitment to going above and beyond to create memorable experiences for our customers.

To apply: