Storeganise: Customer Service Specialist

Full-Time

Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)
Responsibilities
  • Become an expert in our platform and products so you can answer questions of all types
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries through various channels
  • Lead product demos with potential customers
  • Manage onboarding and education of new and existing customers
  • Work closely with other team members to constantly improve and document help articles and videos to reduce customer support enquiries and empower customers to self-serve their queries as much as possible
  • Test new features and products, reproduce bugs and provide feedback
  • Provide feedback on the efficiency of the customer support process by identifying areas for improvement and leading initiatives to implement such improvements
  • Work closely with product, leadership and customers to provide insight and help to improve the software and all aspects of the business constantly
 
Requirements
  • At least 5 years experience as an Account Executive, Customer Support, Customer Success or similar role, preferably within B2B SaaS
  • Exceptional interpersonal, verbal and written communication skills
  • A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle
  • Comfortable in a remote work environment
  • Fluency in English a must (other languages beneficial but not required)
  • Must be very self-motivated & have great self-management skills
  • Given the remote nature of the role, one must be able to utilise asynchronous communication methods with the team over text, audio or video on platforms like Slack
  • Understanding of self-storage or similar property sectors not required but a big plus
Perks
  • Competitive pay
  • Work from anywhere you want
  • Flexible working hours (results are what matter)
  • Generous holiday allowance

Source